The company DM MARKETING OÜ (hereinafter DMM), registry code: 10520700 , located at Laki 26, 12915 Tallinn, is the controller of personal data for www.pprint.ee and protects the privacy of its online store customers and visitors and wishes to be a trustworthy and respectful partner. Here you will find the privacy policy of the DMM online store concerning the collection, use, disclosure, transfer and storage of the data of DMM online store customers.

1. What personal data is processed
1.1. Personal data is data that DM MARKETING OÜ collects when fulfilling a contract concluded with an individual or for contacting them.
-       name, telephone number and email address;
-       delivery address of the goods;
-       bank account number;
-       cost of goods and services and payment-related data (purchase history);
-       customer support data.

2. For what purposes personal data is processed
2.1. Personal data is used to manage customer orders and deliver goods.
2.2. Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyse customer preferences.
2.3. The bank account number is used to refund payments to the customer.
2.4. Personal data such as email address, telephone number and customer name is processed in order to resolve matters related to the provision of goods and services (customer support).
2.5. The online store user’s IP address or other network identifiers are processed for the provision of the online store as an information society service and for compiling website usage statistics.
2.6. In order to provide better customer service, DM MARKETING OÜ may disclose information about individual users to a third party that provides services to the DM MARKETING OÜ online store and is contractually obliged to keep the shared information confidential. A third party may, for example, be our partner responsible for transporting goods sold in the online store.
2.7. The collected personal data may be used to inform DM MARKETING OÜ customers about news, campaigns and upcoming events. A customer who does not wish to be included in our newsletter list or receive notifications may remove themselves from the target group of recipients at any time. The customer may opt out of offers and newsletters sent by email by notifying us by email or by following the instructions provided in the footer of the email containing the offers.

3. Legal basis
3.1. Personal data is processed for the purpose of fulfilling a contract concluded with the customer.
3.2. Personal data is processed for compliance with a legal obligation (e.g. accounting and resolving consumer disputes).

4. Recipients to whom personal data is transferred
4.1. Personal data is transferred to the online store’s customer support for managing purchases and purchase history and resolving customer issues.
4.2. The name, telephone number and email address are transferred to the transport service provider selected by the customer. If the goods are delivered by courier, the customer’s address is also transferred in addition to the contact details.
4.3. If the online store’s accounting is performed by a service provider, personal data is transferred to the service provider for performing accounting operations.
4.4. Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or data hosting of the online store.

5. Security and access to data
5.1. Personal data is stored on pprint.ee servers located within the territory of a Member State of the European Union or a country belonging to the European Economic Area. Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission and to US companies that have joined the data protection shield (*Privacy Shield*) framework.
5.2. Personal data may be accessed by online store employees who need to review the personal data in order to resolve technical issues related to the use of the online store and provide customer support services.
5.3. The online store implements appropriate physical, organisational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
5.4. Personal data is transferred to the online store’s authorised processors (e.g. transport service providers and data hosting providers) on the basis of agreements concluded between the online store and the authorised processors. Authorised processors are required to ensure appropriate safeguards when processing personal data.

6. Accessing and correcting personal data
6.1. Personal data can be accessed and corrected through the online store’s customer support.

7. Withdrawal of consent
7.1. If personal data is processed on the basis of the customer’s consent, the customer has the right to withdraw their consent by notifying customer support by email.

8. Retention
8.1. When the online store customer account is closed, personal data is deleted, unless such data needs to be retained for accounting purposes or for resolving consumer disputes.
8.2. If a purchase has been made in the online store without a customer account, the purchase history is retained for three years.
8.3. In the event of disputes related to payments and consumer disputes, personal data is retained until the claim has been fulfilled or the limitation period has expired.
8.4. Personal data required for accounting purposes is retained for seven years.

9. Deletion
9.1.To have personal data deleted, customer support must be contacted by email. A deletion request will be answered no later than within one month and the data deletion period will be specified.

10. Transfer
10.1 A request for the transfer of personal data submitted by email will be answered no later than within one month. Customer support will verify the person’s identity and provide information about the personal data subject to transfer.

11. Direct marketing communications
11.1. The email address and telephone number are used to send direct marketing communications if the customer has given the relevant consent. If the customer does not wish to receive direct marketing communications, they must select the relevant link in the footer of the email or contact customer support.
11.2. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of their personal data, including profiling related to direct marketing, by notifying customer support by email (the relevant information must be presented clearly and separately from any other information).

12. Cookies
12.1. DM MARKETING OÜ may collect data about visitors to websites and other information society services by using Cookies or other similar technologies (e.g. IP address, device information, location information) and process this data.
12.2. DM MARKETING OÜ uses the collected data to enable the provision of services according to the habits of the visitor or customer. The collected data is also used to count visitors and record their usage habits.
12.3. Third parties, i.e. our advertisers / payment service providers, may send you cookies.
12.4. With regard to cookies, Visitors consent to their use on the Website, in the settings of the Information Society service or in the web browser.
12.5. Most browsers allow you to opt out of all cookies, while some browsers only allow you to opt out of third-party cookies. However, blocking all cookies will have a negative effect on the use of our online store.

13. Dispute resolution
13.1. Disputes related to the processing of personal data are resolved through customer support (info@dmm.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee)

14. Other terms
14.1. By starting to use the DM MARKETING OÜ online store, you confirm that you have read and agree to these principles and terms. We reserve the right to amend the privacy policy if necessary. If we make significant changes, we will notify you through a notice on our websites or send the updated policy to your email.

Email again:

Name

E-mail

Tel.

Message

Quick!